Shipping Policy
Heliszone process your order in the most efficienct way possilble. Most items will be shipped within 2-3 business days. In some cases, such as during the rush before Christmas,You will always be notified of any delay. Occasionally items run out or are discontinued from a specific manufacturer, you will be notify immediately about any delays.

Defective Items
 We apologize in advance on behalf of the manufacturer for any defective items you may receive. Please understand that defects do occur occasionally, and manufacturers insist on handling defects directly to insure quality improvements. We know how frustrating this can be, and we want to help you quickly receive a working product.A defective item is an item that arrives undamaged in shipping, but unable to function properly. The item must not have any visible damage and must clearly be from manufacturing issues. Please note, attempting to return merchandise you have damaged is mail fraud and you may be subject to prosecution.

If you receive a defective item simply call the manufacturer for help. If you are unable to locate the manufacturer contact information you may use our customer support system located here. and we will provide the manufacturer contact information. Please note that you must return all packaging, manuals, and items included in the original product box to the manufacturer, along with your packing slip and a detailed explanation of the defect within 30 days of receipt. Gift purchase returns and warrantee claims for purchases made during November and December must be received by January 20th.

We accept returns on new, unopened, unused items. You must call us to receive an RMA number to authorize the return. Please note, attempting to return items you have opened for a refund is mail fraud and you may be subject to prosecution. Open items are not returnable for a refund.

Sale Policy
All sales are final. Sales Tax of 8.25% will be charged to all California residents. All items carry a 30 day warranty unless otherwise noted. Returns of product, are subject to a 15% return fee. Shipping fees and/or return shipping costs are Non-Refundable. No returns or exchange after 30 days of receipt will be honored. Returns must be postmarked before the 30 days of receipt to be valid. If a replacement or returned item is not available, a credit will be issued or the product will be substituted with one of same-or-better specifications. All returned equipment must be issued a Return Merchandise Authorization (RMA) number prior to return shipment. To be accepted, all returned products must be conspicuously labeled with the assigned RMA number and accompanied with a copy of the sales order or invoice. Customer must pack items being returned complete, with all manuals, cables, accessories, etc., as if they were new and working condition. Regardless of condition, products must be packaged appropriately so as not to incur physical damage during return shipping. Failure to do so may invalidate both the RMA and the warranty. Unauthorized and/or unmarked returns will not be honored. Raiden Tech will not be responsible for incidental or consequential damages arising from the use of any product(s) that it sells. Raiden Tech reserves the right to refuse service to anyone.

 Attention: Items returned to us without an RMA# will be refused and will incur a handling charge to have the items returned. Items returned to us with an RMA# must be received within 30 days of the RMA issuance, and will normally be exchanged or replaced. A returned item with damage caused by you will receive at most a 20% refund, will immediately be discarded, and you may be subject to a $30 per hour administration charge and prosecution for mail fraud. Attempting to do a credit card chargeback for returns not in compliance with our policies will incur an administration fee of $50 per chargeback. We are not responsible for shipping charges or return shipping charges on defective or returned items unless you receive the wrong item or are missing an item from your order. If we warrantee the item directly then we will pay the shipping charges to send you the repaired or replacement item.